Terms and Conditions
Terms and Conditions of Sale
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how you should contact us
2.1 Who we are. We are Lintbells Inc., a Delaware corporation. Our principal place of business in the United States is located at 8951 Cypress Waters Boulevard, Suite 160, Dallas, TX 75019.
2.2 How to contact us. You can contact us by calling us on 844-570-3222 or by writing to us at infoUSA@lintbells.com or to the address listed in clause 2.1.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. Placing an order
3.2 Availability. All products are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.
3.3 Checkout process. Once you are happy with your selection proceed to the checkout where you will be required to provide your name, postal address, email address, daytime telephone number, delivery address (if different) and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order, please contact Customer Services by telephone on 844-570-3222 or via email (ordersUSA@lintbells.com). We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
3.4 Errors in order. You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ during the ordering process.
4. Our contract with you
4.1 Acceptance of your order. An acceptance of your order will take place on shipment of the product(s) ordered, at which point a contract will come into existence.
4.2 If we cannot accept your order. If we are unable to accept your order, we will call or email you to advise of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3 Lintbells Inc. only sells within the United States. Our website is solely for the promotion of our products in the United States, which for purposes of these terms and conditions means the 50 states and the District of Columbia. Unfortunately, Lintbells Inc. does not accept orders from addresses outside the United States.
5. Our Products
5.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
5.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
6. Providing the product
6.1 Delivery costs. We use a variety of delivery methods to ensure that the most efficient service is always used for your selection; including United States Postal Service or FedEx when orders are over $100. Our shipping and handling charges depend on a number of factors including the weight and size of the product. Orders to be shipped to the 48 contiguous states or the District of Columbia over $49 receive FREE delivery. Shipments to Alaska or Hawaii will incur an additional charge based on then-current shipping rates. Our shipping and handling charges are established at the time the order is placed. Please see appendix 1 for specific shipping and handling charges.
Please note that we are unable to refund any cost for postage that you may have paid unless we have sent you an item incorrectly, the item is deemed to be faulty or is subject to our ‘See the Difference Guarantee’.
6.2 When we will provide the products. We aim to ship all confirmed orders within 1 business day. However, there may be circumstances beyond our control which delay delivery. Providing an item is in stock, we endeavour to ship all orders received by 12:00 pm central time on the business day after the order is placed. We ship orders Monday to Friday and do not ship orders over the weekend.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do, this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 Ensuring smooth delivery. We will deliver the products to the address you specify for delivery in your order. It is important that this address is accurate. Deliveries by United States Postal Service do not require a signature. Deliveries by other courier services may require a signature so please ensure someone is available to sign for the parcel on delivery. If there appears to be any sign of damage to the packaging, you must notify us immediately. You must be specific about damage, and you most provide a photograph of any damage.
6.5 When you become responsible for the products. Risk of damage to or loss of the products passes to you at the time of delivery to you.
6.6 When you own products. You will only own the products once they have been successfully delivered and when we have received cleared payment in full. Products supplied are not for resale.
7.Your rights to end the contract
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract:
(a) If what you have bought is defective you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back). See clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(c) If you are a consumer and have just changed your mind about the product, you may be able to get a refund, but your return will be subject to a restocking fee of 20% of the cost of your order and you will have to pay the costs of return of any products. All returns must be unopened and in saleable condition;
(d) In all other cases (if we are not at fault), see clause 7.4.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(c) you have a legal right to end the contract because of something we have done wrong.
7.3 Our ‘See The Difference Guarantee’ for consumers. Most of our products are backed by our See The Difference Guarantee. If you try a product for 60 days and don’t see the difference, we’ll give you your money back.
Why do we offer a money back guarantee? Lintbells began because we wanted to help your pets look and feel their best. We work really hard to find the best ingredients, then develop the most effective products. Our range is perfected through extensive trials and we’re always looking to improve. The positive feedback of thousands of pet owners shows we’re on the right track. In fact, we’re so confident that our products will work for your dog or cat that we offer a guarantee – see the difference within 60 days or your money back.
Here’s how it works.
- Give us a ring at 844-570-3222 to talk through what’s happening.
- We’ll make sure you’ve got the right product for your pet, and double check that you’re OK with the administration instructions on the product.
- Give it a fair try. Though most products show results in as little as 4 weeks, please allow 60 days.
- See results or get your money back in full.
Let’s talk it through
If you’re not 100% happy after talking it through and trying an alternative if we suggest it, we’ll issue a refund promptly.
How to get your money back
If you’ve tried a product for at least 60 days, talked it through with us, and still haven’t seen a difference, we’re really sorry.
You’ll need to return the product by mail – with your proof of purchase and any unused part of the product or the empty containers – and we’ll refund the purchase price, plus shipping and handling.
This goodwill guarantee does not affect your legal rights in relation to defective products (see clause 11):
7.4 Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but any returns will be subject to a restocking fee of 20% of the cost of your order and you must compensate us for any costs we incur to complete your order. A contract for products is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
8. How to end the contract with us
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone. Call Customer Services at 844-570-3222. Please provide your name, home address, telephone number, email address and details of the order.
(b) By email or post.Fill out the Model Cancellation Form and press "Submit" to send to us HERE or either email a scanned copy to us at firstname.lastname@example.org or mail it to us. Or simply write to us by email or mail confirming that you wish to cancel the contract and including details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been shipped to you or you have received them, you must return them to us. You must mail them back to us, including your proof of purchase, to the address listed in clause 2.1. Please ensure the products are packaged adequately to prevent damage in transit. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the products.
8.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are defective; or
(b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (except under our ‘See The Difference Guarantee’) you must pay the costs of return.
8.4 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including shipping and handling costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding shipping and handling costs) to reflect any reduction in the value of the products, if this has been caused by your handling them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, we may charge you an appropriate amount for the damage and you authorize us to charge that amount to your credit or debit card.
(b) The maximum refund for shipping and handling costs will be the costs of shipping and handling by the least expensive delivery method we offer.
8.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind, then:
(a) Your refund will be made within 15 business days from the day on which we receive the product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us. For information about how to return a product to us, see clause 8.2.
(b) In all other cases, your refund will be made within 15 business days of your telling us you have changed your mind.
9. Our rights to the end the contract
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
(b) you do not, within a reasonable time, allow us to deliver the products to you.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, including a restocking fee of 20% of the cost of your order.
10. If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can call our Customer Services team at 844-570-3222 or write to us at infoUSA@lintbells.com or at the address in clause 2.1.
11. LIMITED WARRANTY.11.1 THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM US WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
11.2 Who May Use This Warranty? This limited warranty extends only to the original purchaser of products and services from us. It does not extend to any subsequent or other owner or transferee of the product.
11.3 What Does This Warranty Cover? During the Warranty Period (as defined below), this limited warranty covers defects in materials and workmanship in products purchased from us.
11.4 What Does This Warranty Not Cover? This limited warranty does not cover any damages due to:
(c) improper use;
(d) failure to follow the product instructions;
(e) modifications; or
(f) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
11.5 What is the Period of Coverage? This limited warranty starts on the date of your purchase and lasts for six months, the "Warranty Period." The Warranty Period is not extended if we replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
11.6 What Are Your Remedies Under This Warranty? With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) replace such products free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the replacement product to you if we elect to replace the defective products.
11.7 How Do You Obtain Warranty Service? To obtain warranty service, you must contact us by calling 844-570-3222 or by writing to us at infoUSA@lintbells.com or to the address listed in clause 2.1.
11.8 Limitation of liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED FROM US, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
11.9 What can you do in case of a dispute with us? The dispute resolution procedure detailed in clause 15 is available to you if you believe that we have not performed our obligations under this limited warranty or these terms and conditions.
12.Price and payment12.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. The posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your confirmation email. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the product you order.
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
12.3 When you must pay and how you must pay. We accept payment with the following credit and debit cards: Visa and MasterCard. You must pay for the products before we ship them but we will not charge your credit or debit card until we ship the products to you. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
13.How we may use your personal information13.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
14. Other important terms14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization.
14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if you are a consumer you may transfer our ‘See the Difference Guarantee’ to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant product.
14.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 14.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. All matters arising out of or relating to these terms and conditions of sale are governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Texas.
15. Dispute resolution and binding arbitration.15.1 YOU AND LINTBELLS INC. ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS FROM US, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
15.2 The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this clause 15. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this clause.
15.3 The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the terms and conditions are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgement in any court of competent jurisdiction.
15.4 We will be responsible for paying any individual consumer's arbitration/arbitrator fees.
15.5 You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
15.6 You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR LINTBELLS INC. WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
15.7 If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.